Content Systems · Product Language · Content Design

Selected work

(3 case studies · 1 concept project · 3 additional engagements)
Payr app opening screen: 'Hi Precious, I'm Payr,' with a prompt to ask Payr anything
Independent Concept · 2026 | Agent Behavior & Trust

Designing when an AI agent earns the right to act

An independent concept project proving the exact boundary where an AI savings agent can act on its own, inside real conversation, not just a policy document.

Agent Behavior & TrustAction Language DesignConversation DesignFintech
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Moniger app home screen showing net worth, linked bank accounts, and recent transactions
Lead Content Designer · 2023–2026 | Financial Content Systems

Designing the content system behind a multi-bank fintech experience

A content system and knowledge base spanning mobile app, website, and support content that lifted conversions 25%.

Content StrategyUX WritingFintechMobileKnowledge Bases
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FastTrackUX landing page redesign
Content Designer · 2024 | Dual-Audience Content Strategy

Designing a research-led experience for two distinct audiences

User interviews, keyword research, and A/B testing shaped one shared content system for both audiences — student logins nearly doubled.

UX WritingLanding PageEdtechConversion
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Beacon product landing page, an incident OS for enterprise engineering teams
Lead Content Designer · 2025 | Crisis Content Design

Designing a single incident taxonomy engineers trust

Content design for an enterprise incident platform that replaced fifteen severity labels with one — misclassification dropped 62%.

Content DesignUX WritingEnterprise SaaSCrisis Communication
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More Work

Additional engagements